Hello,
Hope you are doing well,
Job: GA DDS Help Desk Analyst 1 (765352)
Location : 2206 East View Parkway
Conyers, GA 30013
Client: State of GA
Under direct supervision, assists customers with tier one issues or forwards to second tier support for issues beyond their subject matter expertise.
LOCAL CANDIDATES
*This position is located at DDS Headquarters in Conyers, Georgia*
*MUST be Bilingual, Spanish*
**Do NOT submit candidate previously submitted to #763341**
*MUST have Call Center exp*
Provides technical assistance to both internal and external customers for tier one issues. This position requires handling a high volume of calls in a call center environment focused on customer service.
Internal customer support involves troubleshooting hardware, software, and connectivity issues. The Analyst will be responsible for escalation to the appropriate second tier support, opening tickets with various vendors, and escalation to Senior level management.
External customer support ranges from general website support, assistance with password resets, online account management and the provisioning of mobile driver's licenses. The Analyst will be expected to provide a high level of customer service while handling a large volume of calls and difficult situations all the way to completion of the ticket.
Job Responsibilities
Oversee the daily performance of computer systems and applications.
Answer user inquiries regarding computer software or hardware operation to resolve problems.
Monitor ticket queues, assign tickets to appropriate internal and external support staff, escalate tickets until resolved.
Confer with users or conduct computer diagnostics to investigate and resolve problems or to provide technical assistance and support.
Minimum Qualifications:
High School diploma or GED
Six months of experience handling customers, questions, complaints, and/or providing information in a call center environment.
Preferred Qualifications
2+ years' experience performing as Helpdesk Technician with hands on knowledge in resolving issues with Outlook, MS Office, Win 7 and 10.
Vocational/Technical degree in computer applications, computer technology or a closely related area from an accredited college
Knowledge of Apple iOS
This position is located at DDS Headquarters in Conyers, Georgia.
Vocational/Technical degree in computer applications, computer technology or a closely related area from an accredited college
Required
Experience performing as Helpdesk Technician with hands on knowledge in resolving issues with Outlook, MS Office, Win 7 and 10, Active Directory.
Required
2
Years
Monitor ticket queues, assign tickets to appropriate internal and external support staff, escalate tickets outside of SLA's until resolved.
Required
2
Years
Install and perform minor repairs to hardware, software, or peripheral equipment, following design or installation specifications.
Required
2
Years
Answer user inquiries regarding computer software or hardware operation to resolve problems.
Required
2
Years
Bilingual - Spanish
Required
Call Center exp
Thanks & Regards.
An E-Verify Company
DISCLAIMER: The information transmitted is intended only for the person or entity to which it is addressed and may contain confidential and/or privileged material. Any review, re-transmission, dissemination or other use of, or taking of any action in reliance upon, this information by persons or entities other than the intended recipient is prohibited. If you received this in error, please contact the sender and delete the material from any computer or if you want to be REMOVED please reply with REMOVE in the Subject line of this email.
...Your success knows no limits! On-the-Job Training : No roofing experience? No problem! We provide hands-on training to set you up for... ...easier than ever to close deals and earn customer trust. Start Your Winning Career Today! If youre ready to earn what youre...
...\ ZipSendr is looking for Independent Contractor Sprinters (drivers) to deliver packages, documents, and products for small businesses... ...income during non-peak times\ you are tired of unruly Uber and Lyft passengers (packages dont talk back)\ you are tired of the...
...Pediatric Therapeutic Services (PTS) invites passionate Occupational Therapists (OT) and Certified Occupational Therapist Assistants (COTA) to join our team and contribute to the mission of redefining students' lives in a school district committed to academic excellence...
...client, a known apparel brand, is looking for a highly experienced Senior Director of Customer Service to join their team! In this role... ..., including monitoring open orders to maximize sales. Recruit, train, and develop a high-performing customer service team, fostering...
...We are seeking a compassionate and dedicated Doctor of Veterinary Medicine (DVM) to join our dynamic veterinary team at Hawthorne Animal Hospital. The ideal candidate will have a passion for animal health, excellent clinical skills, and a commitment to providing high-...